Trusted pet care anytime, anywhere
Download the VetHelpline app
Experienced, reliable care for every pet
Care for all animals
VetHelpline can provide care for any animals covered by your Nationwide pet insurance policy.
Access support anytime
Use VetHelpline to get direct access to a licensed veterinary professional — 24/7, every day of the year.
Ask about any concern
We can address a wide range of issues, such as vomiting, diarrhea, injuries, behavioral problems and basic wellness care.
Get expert guidance
Gain real-time advice and support. If your pet needs extra care, we’ll help you find a nearby clinic.
How it works
Download the app
Activate your account with the email, ZIP code and phone number from your pet insurance policy.
Retrieve your pet information
We’ll automatically pull in the information we have on your insured pets.
Connect with our vet team
Tell us what's going on with your pet. In 30 minutes or less, we’ll connect you with a veterinary professional.
Talk to a professional
Speak with a veterinary professional over a video call and get a follow-up email for your records.
Frequently asked questions
Yes, VetHelpline is only available to Nationwide pet insurance members.
Unlimited, 24/7 access to VetHelpline is included in your Nationwide pet insurance policy and comes at no additional cost to you. You won’t be charged for using the VetHelpline app or any video consultations.
In most cases, you’ll be able to speak with someone in 30 minutes or less. If we consider your situation to be critical, we'll connect you with a licensed veterinarian within 5 minutes.
We no longer offer a direct phone number, but you can still get experienced veterinary support through the VetHelpline app.
FirstVet is an online vet service we’re working with to deliver Nationwide members 24/7 pet support. FirstVet contracts all the licensed veterinary professionals you interact with on VetHelpline.
We currently can't offer prescriptions through VetHelpline, but we plan to offer them in the coming months. Stay tuned.
Yes you can. Contact FirstVet at 1-312-757-6146 or nationwide@firstvet.com for support. If your pet needs immediate care, please contact your local vet or nearest emergency vet.
For any account issues, contact us at 1-800-540-2016.